IT Operations Engineer

Job description

IT Operations Engineer Make an Impact Where Technology Meets People We’re looking for a hands-on IT Operations Engineer who thrives on solving problems and keeping people productive. In this role, you’ll be the go-to expert supporting desktop technology across multiple locations—tackling everything from day-to-day support to small IT projects that make a real difference. What You’ll Do: - Own and manage incoming Help Desk requests (onsite & remote) - Troubleshoot and support desktops, laptops, printers, phones, mobile devices, and scanners - Support Windows, Microsoft 365, Teams, Outlook, Adobe, iOS, and remote access tools - Coordinate new hire setups and employee departures - Install, maintain, and retire desktop hardware and software - Manage Active Directory users, assets, and inventory - Test and deploy hardware/software upgrades - Support secure access, including badge/fob activation What You Bring: - Bachelor’s degree in IT, Computer Science, or related field - 3–5 years of Help Desk or Desktop Support experience - Strong knowledge of Windows OS, Microsoft 365, Active Directory, and mobile devices - Proven troubleshooting skills and a customer-first mindset - Comfortable sup...