Department Assistant, Full Time, Days

Job description

Overview Job Summary: Coordinates activities of the front office for scheduling patient office visits, procedures and tests with proficiency and compliance. Inputs patient demographic and insurance information to insure successful processing and payment of claims. Provides secretarial support for physicians and administrative staff. Responsibilities: Key Responsibilities / Essential Functions: 1. Greets patients and visitors in a prompt, courteous, and helpful manner. Communicates effectively with patients and/or family members to obtain needed patient information. 2. Responsible for excellence in customer service and ensuring patient needs are met. 3. Responds to routine requests for information/service and directs visitors/patients to appropriate medical staff. 4. Adheres to office scheduling policies and makes and cancels appointments including but not limited to office visits, tests, and procedures through the office scheduling system and hospital system. Obtain pre-certification and/or referrals for patient appointments when necessary. 5. Logs all no shows/cancelled appointments and calls patients to reschedule as needed. 6. Verifies insurance for procedures, tests, and makes...