Team Leader Sales Benelux

Job description

The Team Leader Sales – Benelux is responsible for maximizing sales performance for both Netherlands and Belgium market, ensuring consistent delivery of sales KPIs, and driving high‑quality customer interactions across the Benelux markets. The role includes daily team management, coaching, sales development, performance analysis, and maintaining a motivated and effective agent group. The Team Leader ensures adherence to procedures, drives upsell and cross-sell performance and plays a key role in continuous process improvement and communication between teams. Key Responsibilities: 1. Sales Performance Leadership: 2. Team Management & Development - Drive team performance to reach sales KPIs: conversion rate, X-sell, handling rate, quality scores, and revenue targets. - Monitor daily and weekly sales results, identifying trends, risks, and opportunities. - Implement sales strategies and challenges to improve KPIs and agent motivation. - Conduct regular call listening sessions focusing on sales techniques, objection handling, client reluctance, and cross‑selling opportunities. - Prepare and communicate monthly incentives, ensuring fairness and accuracy. - Work closely with EuPlanning t...