Customer Success Manager, Instrument and Equipment Services – NAM

Job description

Work Schedule Standard Office Hours (40/wk) Environmental Conditions: Office Job Description: The Service Sales Specialist is an Inside Sales role focused on selling service products such as warranty extensions, maintenance and service contracts, and qualifications. This role involves building strong customer relationships, recognizing market trends, and collaborating with internal and external partners to increase market share and achieve financial goals. The Sales Support Coordinator is responsible for: Inside Sales Activities: Focus on selling service products such as warranty extensions, maintenance and service contracts, and qualifications. Implement promotional and sales actions. Customer Support: Provide intensive support to assigned customers in collaboration Service Contract Specialists (new business team) and Service leaders. As needed, visit customers for contract negotiations within the assigned region, with a readiness to travel 10-25%. Contract Renewals: Ensure timely contract renewals, including tracking deadlines, developing proposal, and following up to maintain and grow existing business. Customer Acquisition and Consulting: Actively acquire and consult with exist...