Customer Care Manager

Job description

As Customer Care Project Manager, you are responsible for service delivery of customised services and solutions, including implementing the project plans as per specifications. You coordinate delivery of the service area, managing strategically important accounts relating to this delivery. You contribute and add insight to the budget building process, and are also responsible for reporting. Department: Event Strategy: Team: Customer Care: Location: Barcelona: Position type: Contract until March 2027, Full-Time (Hybrid 2 days in the office) What the hiring manager says: This role is mainly to contribute, lead and manage the delivery of customer experience and customer support to exhibitors at MWC Events Series. Global Head of Customer Care: About the Team: For the right candidate, this is a very exciting environment to work in, presenting numerous opportunities to be involved in ground-breaking projects. Collaboration is at the heart of what we do and as such this role will be expected to collaborate effectively and successfully with colleagues and counterparts from all teams working on shared objectives, all the time upholding the values of the GSMA. Our Customer Care department de...