Service Delivery Manager Senior

Job description

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. What you will be doing: - Provide leadership for service delivery team including planning, coaching, recruitment, selection, performance development and mentoring. - Monitor staff performance, works with employees to implement goals and document progress. - Manage resources in a cost-effective, innovative manner including assisting subordinates in effective use of resources and tools. - Manage staff to ensure all duties are performed in an accurate and timely manner. - Develop and implement department policies and procedures. - Ensure deadlines and production schedules are met and reallocate workloads as necessary. - Perform resource planning and allocation and support direct reports in meeting work requirements. - Assess strengths and development needs of employees and provide challenging assignments and opportunities for development. - Manage team expenses...