Team Manager, Drivers

Job description

. About this opportunity: Yarra Trams requires the services of an enthusiastic, motivated and experienced people leader to join our Depot team. This position is a great opportunity for an experienced people leader to join our Tram Services Function and make a significant impact on the performance of our drivers. This role is critical in transforming the way we manage our people and will involve the management of a team of Drivers from our depot's. Reporting to the Manager, Lines, the role involves: - Embedding a customer service culture where all direct reports think like a passenger; - Monitoring, analysing and taking action on customer related incidents; - Building and maintaining an effective manager-employee relationship; - Fostering a zero harm culture with safety at front of mind for all employees; - Providing ongoing coaching, feedback and support to the drivers; Ideally you will have: - Proven recent people management experience (Mandatory); - Proven experience of influencing behaviour and delivering through others; - Proven track record of line management experience in a transport or other customer service environment; - An understanding of the principles of continuous imp...