Cybersecurity Analyst

Job description

Requisition ID: 94305 NextEra Energy Resources is one of America’s largest wholesale electricity generators, harnessing diverse energy sources to power progress. We deliver tailored energy solutions that fuel economic growth, strengthen communities, and help customers achieve their energy goals. Ready to make a lasting impact? Take the next step in your career with us! Position Specific Description: This position is responsible for day-to-day IT infrastructure\Cybersecurity support. This role provides technical support for all end users with a high degree of customer contact and focus, ultimately generating outstanding customer satisfaction. Candidate must be a US citizen or US Permanent Resident due to the nature of the work - Provide (24x7x365) on-call support on a rotational basis. - Contributes to the ongoing implementation of process improvements, automation, and leveraging AI to enhance the efficiency and delivery of IT Operations services. - Uses ServiceNow capabilities such as reporting, dashboards, and ticketing system to analyze and communicate Operational activities and monitor SLA's. - Serve as a subject matter expert in the areas of end user support and network infrast...