General Manager, Technology Operations

Job description

Company Description At Greencross Pet Wellness Company, we are Australia's premier integrated pet wellness organisation. We boast a vast network of retail Petbarn stores, top-notch veterinary practices known as Greencross Vets, and our state-of-the-art Animal Emergency Hospitals. Our unwavering purpose is we are passionate about making the world a happier place through the love of pets! As the General Manager, Technology Operations you’ll oversee a team of about 28 technology professionals working in infrastructure services, service management, and site deployment, supporting over 7,000 team members in 350+ locations. Your main responsibilities: This role prioritises people, outcomes, and technology. - Build a capable, engaged operations team - Coach leaders and develop talent - Promote a culture of service excellence - Lead operational transformation - Remain actively engaged in infrastructure and operational problem‑solving when required Job Description: What you’ll lead: A high-performing team: - Coach and inspire a blended onshore/offshore group - Clarify roles and expectations - Encourage ownership and continuous improvement - Guide change with empathy and purpose Operational...