Customer Service Professional II - macOS Team Lead

Job description

Computer World Services Corp (CWS) is seeking a detail-oriented and results-driven Customer Service Professional - macOS Team Lead who is responsible for leading the delivery of technical support and services for Apple macOS-based systems within an enterprise environment. This role provides advanced troubleshooting, team leadership, and strategic oversight of Mac endpoint management, ensuring high-quality customer service and alignment with organizational IT standards. The position serves as the primary escalation point for macOS-related issues and is responsible for ensuring efficient operations, system reliability, and user satisfaction across the supported environment. Key Tasks & Responsibilities: Technical Support & Service Delivery: - Provide Tier 1-3 support for macOS devices, including desktops, laptops, and peripherals. - Troubleshoot and resolve complex macOS hardware, software, and operating system issues. - Support enterprise applications, email systems, directory services, and collaboration tools on macOS platforms. - Serve as escalation point for Mac-related incidents and service requests. - Ensure timely resolution of issues in accordance with SLAs and service standa...