Desktop Support Engineer

Job description

The role: Provide VIP Support, handle Incidents and Service Requests and near desk support; Provide services to End Users that include the following: End User Devices including workstations, desktop PCs, laptop/notebook PCs, tablet PCs, Collaboration and Communication services and devices including smart phones, desktop phones, mobility devices, streaming media systems (video conferencing) and other End User computing Hardware devices and associated system Software; Network-attached devices (e.g. printers, scanners, copiers, multi-functional devices (e.g. printer/scanner/fax); Locally-attached devices (e.g. personal printers, projectors); Daily health checks to End User Devices and Network attached devices as required Meeting room support as required. Provide effective Deskside Support Services in accordance with the appropriate Performance Standards; About you: You will have a minimum 1-3 years’ experience in Windows Desktop support, including VIP Support. Experience in: Windows OS, Microsoft Active Directory, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems (e.g. ServiceNow). Mobile device management includin...