CX Outbound Solution Engineer

Job description

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s the role all about? A NiCE CX Outbound Solution Engineer specializes in designing and deploying outbound contact center solutions that drive operational efficiency, regulatory compliance, and customer engagement. This role blends deep knowledge of outbound campaign orchestration with modern CCaaS platforms and AI/ML technologies. Ideal candidates bring hands-on operational experience in contact centers and a strong understanding of outbound regulations and strategies. How will you make an impact? Have you got what it takes? - Collaborate with sales and product teams to understand customer requirements and translate them into AI and CCaaS solution architectures. - Design and demonstrate outbound campaign workflows, including dialing strategies, segmentation, and contact cadence. - Design AI flows using different tools (low code-no code designer, vibe coding, scripting) - Present techni...