After Hours Patient Service Representative

Job description

Description Position Summary: Highly skilled professional who provides customer service and support to patients during evening, overnight, and weekend hours. Serves as the primary point of contact for patients seeking assistance outside of normal business hours, handling inquiries, scheduling appointments, and providing support for patient needs. Essential Functions and Job Responsibilities: Patient Communication & Support - Delivers exceptional customer service with empathy, patience, and professionalism across all communication channels - Answers incoming calls and emails from patients during after-hours periods, responding promptly and accurately - Serves as primary contact for complex patient and referral source inquiries - Triages service needs and troubleshoots issues for patients, caregivers, and referral sources - Connects patients with on-call staff or leadership when clinically necessary - Handles patient complaints and escalated concerns professionally - Demonstrates emotional intelligence when managing sensitive patient situations Administrative Duties: - Schedules and reschedules patient appointments and services for upcoming business days - Verifies patient insurance...