Technical Account Manager - German Speaking

Job description

Summary We are looking for a Technical Account Manager (TAM) - German Speaking to join our Guidewire Customer Success and Alliances (CSA) organization. The Technical Account Manager will be based in the EMEA region and will report to one of our Managers in the Technical Account Management group. Job Description: The Role: We’re looking for an experienced Technical Account Manager (German Speaking) that can build and maintain a strong relationship with our Guidewire Cloud customers, and who can provide firm guidance and leadership to the various parties involved in the customer’s journey. Technical Account Managers engage with our Cloud customers at the start of the customer journey, and focus on technical enablement for key platform features and overall management of the customer’s operational experience with Guidewire Cloud. As the implementation phase winds down, our Technical Account Managers focus on the “path to production” and the post-production phase of a Guidewire Cloud customer journey. In this capacity they serve as a primary liaison between the customer team and the Guidewire Product Development & Operations (PDO) team once the customer is successfully deployed into Pro...