Technical Account Manager

Job description

Overview We are looking for a skilled Technical Account Manager to join our team. In this role, you will be the primary technical point of contact for assigned customers and ensure they are successfully utilizing our solutions to meet their business goals. You will report to the Head of Implementation and focus on owning the Technical Relationship for our largest and most strategic Enterprise accounts alongside Customer Success, Technical Support, Account Executives, Sales Leaders & Pre-Sales Consultants. You will directly interact with ComplyAdvantage’s existing customers, both in support of the account owner or independently. You will contribute to the achievement of the renewals, cross & up-sells, and meeting Tech Support SLA’s whilst maintaining a high level of Customer Satisfaction on your accounts. You Will: - Work hands-on with customers to demonstrate and communicate the value of ComplyAdvantage technology, whilst supporting the ongoing technical implementation - Partner with Customer Success to manage the overall Customer Relationship, with a focus on owning the relationship with your Customers key technical stakeholders - Regularly reviewing Support Cases relating to your...