Customer Service CRM Support Specialist (Salesforce), EMEA – 12 Month FTC

Job description

Here at Hologic it is our purpose to enable healthier lives everywhere, every day. We are driven by our passion to become the global champion for women’s health. We achieve this by fulfilling our promise to bring The Science of Sure to life. We are looking for a skilled and experienced H1 Service Enablement Specialist, EMEA to join our EMEA Service Enablement team. The role combines day-to-day operational support with the co-ordination of quarterly and project-based changes, acting as a bridge between Business and IT so that system changes are well understood, properly tested and successfully adopted across the regions. What To Expect - Provide daily operational support for Salesforce: User and access queries, simple configuration questions, troubleshooting, routing issues. - Review planned development and release content to identify which changes impact EMEA functions, processes or data. - Create and maintain test cases, co-ordinate EMEA business testers and organise pre-testing and UAT calls. - Work closely with IT and project teams during development and releases, including testing support, defect management and hyper-care. - Plan and organise your workload across day-to-day sup...