Product Manager - Contact Center Platforms, AVP

Job description

Product Manager – Contact Center Platforms, AVP Wealth Management Platforms: Alpharetta The Contact Center Platforms team is seeking an AVP to support the product organization in defining, building, and continuously improving end-to-end planning for a portfolio of new and existing products used by Relationship Managers (RMs) to serve self-directed clients. This role will contribute to delivery execution, product performance measurement, and cross-functional coordination for both client-facing and RM-facing capabilities—spanning service platforms, workflow tools, and emerging technologies including Agentic AI-enabled experiences. The ideal candidate blends product thinking with structured execution and strong stakeholder management, and can operate effectively in a fast-paced environment with evolving priorities. About Morgan Stanley: Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. The Firm’s employees serve clients worldwide including corporations, governments and individuals from more than 1,200 offices in 43 countries. Morgan Stanley is committed to helping i...