Account Manager

Job description

The Account Manager is responsible for the business operations of an assigned client contracted service area. This position provides field support including – training, guidance with starting new clients, inspections of Contractor performance and compliance with client requirements, trouble-shooting customer request/complaints, coordinating site visits, and developing long-term relationships with clients and Contractors. Additional responsibilities include negotiating contracts, procuring supplies from clients and ensuring high client satisfaction. Responsibilities: - Manage all aspects of assigned client relationships, including client retention, expansion and diversification of City Wide building solutions and/or products. - Formulate and manage an effective service strategy and schedule tailored to each client. - Negotiate and enter into agreements with clients for additional services – determine pricing, staffing, and logistics. - Manage all Contractor relationships including – Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as neces...