Associate Center Operations Director

Job description

We’re unique. You should be, too. We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy? We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team. This is a customer-service and leadership-focused position working directly with patients and their families, insurance representatives, doctors and other medical personnel in a dynamic and professional environment to provide the highest level of quality healthcare to all patients. ESSENTIAL DUTIES AND RESPONSIBILITIES: - Provides extraordinary customer service to all internal and external customers (including patients and other Chen Medical team members) at all times. - Monitors office communication and performance to ensure that front desk, referrals and medical assistant teams operate in an efficient, accurate and customer-focused manner. - Works with Team Leaders to conduct performance evaluations of all team members and complete any required disciplinary actions. - Monitors the number of patients and wait time t...