Travel Concierge

Job description

What’s the role? We're looking for a motivated and detail-oriented Travel Concierge to join the Bilt Travel Pod. In this role, you'll be the frontline point of contact for Bilt members navigating travel-related questions, bookings, and issues. You'll help ensure every member interaction reflects the quality and care that define the Bilt experience. In this role, you will…: - Respond to inbound member inquiries across channels (email, chat) related to travel bookings, rewards redemption, itinerary changes, and general travel questions - Troubleshoot and resolve travel-related issues, including booking errors, cancellations, delays, and points discrepancies - Guide members through the process of using Bilt points for flights, hotels, and other travel redemptions - Escalate complex or sensitive cases to senior team members or partner contacts when appropriate - Maintain accurate records of member interactions and resolutions in internal systems - Collaborate with cross-functional teams (Loyalty, Product, Partner Operations) to relay member feedback and flag recurring issues - Stay current on Bilt travel partners, promotions, policies, and platform updates to provide informed support B...