IT Support Specialist

Job description

Overview Overview: We’re looking for a skilled Help Desk Technician who can independently resolve more complex technical issues, support a cloud-first environment. This role requires deep experience with Office 365 administration , Salesforce platform support , and delivering high-quality service to end users in a virtual environment. Work location site: Waltham, MA: Hours: M-F, 9AM-5PM: Perm Salary: $55K-$65K annually: Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time. Responsibilities: What’s in It for You: Competitive salary within a stable, full-time role. Supportive, people-first company culture with the feel of a small, collaborative local team. Significant exposure to advanced cloud platforms, including Office 365, Salesforce, Azure, AWS , and modern virtual support tools. Opportunities for deeper technical growth, cross-training, and advancement within IT. No travel required-work is performed onsite during regular business hours for predictable work/life balance. What You’ll Do: Act as a escalation point for technical issues requiring advanced troubleshooting, root-cause an...