Provider Success Lead

Job description

Adroit Advanced Technologies, Inc. The Provider Success Lead at ADROIT is responsible for leading the Provider Success Representatives within their designated region. The starting pay for this position is $20/hr. This position serves as the main point of contact and liaison between Service Providers and the Provider Success Representatives. The Provider Success Lead ensures that all provider-related issues are addressed promptly and efficiently, while also maintaining team performance and reporting metrics. Primary Duties & Responsibilities Success the Provider Success Representatives (PSR) in their region, providing guidance and hands on Success to ensure effective operations Act as the primary point of contact for Service Providers, addressing questions, concerns, and issues Liaise between Service Providers and the ADROIT team to resolve any provider-related issues, ensuring timely and effective communication Host regular meetings with the Provider Success team and Service Providers to discuss performance, address concerns, and provide updates Monitor team KPIs, reporting on team performance and provider issues to the Provider Success Manager Collaborate with the Provider Success...