Collision Programs Manager

Job description

Mopar Collision Programs Manager The Collision Programs Manager leads the strategy, development, and execution of collision repair programs that enhance customer satisfaction, parts and service growth, and brand standards across dealer and non-dealer collision networks. This role partners with Engineering, Quality, Parts & Service, Marketing, Legal/Compliance, Dealer Network, and external collision industry stakeholders to define requirements, launch initiatives, and monitor performance using clear KPIs. Key Responsibilities: - Own the collision programs roadmap, including network strategy, customer value proposition, and annual operating plan deliverables. - Develop and maintain program standards for safe, high-quality repairs (OEM procedures adherence, parts usage, estimating practices, calibration/ADAS requirements, documentation, and warranty alignment). - Partner with internal stakeholders to create and manage program policies, terms, and compliance requirements (data privacy, antitrust, advertising claims, supplier agreements). - Design and execute onboarding, certification, training, and audit processes for participating repair facilities; manage corrective actions and conti...