Contact Centre Operational Planner

Job description

What you'll bring to the team Contact Centre Operational Planner Location: Any of the UK contact centre locations - Chessington World of Adventures, Merlin Technical Hub, Alton Towers (hybrid working is available after training period complete) Contract Type: Permanent, salaried: Hours: 37.5 hours per week on a rotational basis, with shifts between 8am – 10pm, any 5 days out of 7 including weekends and bank holidays Be part of a team that brings joy, creates connections, and makes memories! As our Contact Centre Operational Planner, you will play a vital role in shaping how our contact centres run every day. You will be the engine behind our workforce planning, ensuring the right people, with the right skills, are in the right place at the right time. In this pivotal role, you will blend analytics, forecasting, and collaboration to build efficient schedules, optimise staffing levels, and ensure our operations run smoothly. If you love turning data into smart decisions and enjoy being at the centre of operational impact, this is the role for you! The Contact Centre Operational Planner will work closely with senior managers to optimise labour allocation, manage rotas and holiday plan...