Claims Support Officer

Job description

Start your career with a global business that helps millions of Australians secure their financial future. At MUFG Pension & Market Services , you’ll join a supportive and purpose‑driven team within Australia’s leading superannuation administrator. This is an ideal entry point into life insurance and claims , offering structured training, hands‑on exposure and a clear pathway into a Claims Case Manager career. Based in Docklands, VIC , this role suits someone passionate about customer service, empathetic communication, and building a long‑term career in financial services. About the role: As a Claims Support Officer , you’ll be the first point of contact for members, employers and financial advisers, supporting them through the early stages of the claims journey. You’ll deliver accurate, timely and compassionate service while building foundational claims knowledge in a high‑volume, structured environment. This role is designed as a developmental pathway into claims management, with ongoing upskilling and exposure to complex scenarios. What you’ll be doing: - Act as the initial contact for claims enquiries via phone, email and post - Guide members and claimants through the claims pr...