the D - Concierge - Agent

Job description

the D Hotel & Casino JOB SUMMARY: Concierge act as the first point of contact between guests and the organization. Answering guest’s inquiries, directing phone calls, coordinating travel plans etc. QUALIFICATIONS: - Responsible for practicing, supporting and promoting the Company Service Standards at all times - In depth knowledge of local businesses, entertainment venues and travel options - Assist guests as necessary, make suggestions for entertainment, dining and other engagements as appropriate - Manage the first and continuing impressions of our guests - Establish a high level of guest satisfaction by providing prompt and courteous service and establishing a friendly rapport with guests - Answer phone calls and emails from guests in a timely and respectful manner - Greet guests - Receive and redirect mail, phone calls, packages etc. - Ensure the area is clean and tidy at all times - Act as a liaison between guests and any department necessary - Ability to communicate effectively with Guests, Team Members, and Management in both written and verbal form - Excellent customer service and people skills - Proficient in computer applications, such as Microsoft Word, Excel - Must be d...