Senior Technical Support Engineer

Job description

Job Description: Position: Senior Technical Support Engineer Location: Omagh: Reporting to: Technical Manager: Hours of Work : 39¾ hours per week Join our team at Terex Omagh and take on a senior role within our global helpdesk organisation, operating in a fast‑paced and highly collaborative environment. This is a key technical position offering the opportunity to deepen your expertise across our product range while playing a pivotal role in supporting our global dealer and customer network. As a Senior Technical Support Engineer , you will act as a technical authority, working closely with dealers to diagnose complex machine issues, establish root causes, and implement effective, long‑term solutions that maximise machine uptime and customer satisfaction. You will contribute directly to product reliability and continuous improvement through structured feedback into engineering and quality teams. The role is primarily desk‑based, providing senior‑level remote technical support; however, opportunities for global travel are available where required or desired. This includes supporting customers and dealers in the field, as well as contributing to the development, validation, and testi...