Customer Education Manager

Job description

We’re hiring a Customer Education Manager to bridge the gap between complex product capabilities and user success. Your mission is to empower our customers and teams by turning knowledge into a competitive advantage. You will take full ownership of the learning journey across the Shiftmove portfolio, ensuring that every user, whether a customer or a new hire, has the tools and knowledge to thrive. What you’ll do: - Drive Product Adoption: Design and deploy educational pathways that turn new users into power users and reduce friction in the customer journey. - Content Production: Create high-impact resources (guides, video tutorials, FAQs, and documentation) that are clear, engaging, and always up to date. - Internal Enablement: Own the onboarding and continuous training for Shiftmove employees, ensuring our teams are experts on the tools they sell and support. - Optimization and Continuous Improvement: Structure and optimize content for internal knowledge bases and AI-driven support tools to boost operational efficiency. - Cross-Functional Launch Support: Partner with Product, CS, and Support teams to deliver educational content for every new feature and product release. What we’re...