General Manager, Customer Operations

Job description

The General Manager, Customer Operations is responsible for the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The General Manager will oversee customer operations of a location ensuring maximum performance and efficiency while providing overall leadership to employees by maintaining a positive employee culture, customer satisfaction, safety, service, budgets, and vendor relations. This position is responsible for having in-depth knowledge of operations, management, logistics, technology and financial disciplines across all functions and all brands at a location. The salary range for this position is $75,000-$95,000 What You’ll Do: - Actively fosters a culture that provides the “Best in Class” service - Pro-actively drive the sales process that leads to the creation of a dynamic, customer-focused organization focused on selling value-added services - Ensures achievement of profitability while protecting the value offering - Implements and drives innovative and creative methods and processes to meet and exceed customer expectations - Constantly champions productivity improvements via employee involvement and accoun...