Over, Short & Damages Claims Clerk

Job description

Over, Short & Damages Claims Clerk Location: 5000 Kansas Avenue Kansas City, KS 66106 Work Model: Hybrid: Monday–Friday, 7:30 AM–4:00 PM Department: Corporate Traffic: Make us your BEST Choice!: Position Summary: The Over, Short & Damages Claims Clerk is responsible for managing all non-produce controlled freight discrepancies across all divisions. This role ensures timely and accurate resolution of claims while serving as a key communication link between internal departments and external partners. Key Responsibilities: Process over, short, and damaged freight claims accurately and in a timely manner Communicate claim disposition and status updates with vendors, carriers, procurement teams, and warehouse operations Monitor and maintain damaged product in designated warehouse “hold” areas across all facilities Calculate cost of goods, freight charges, and associated claim expenses Ensure all supporting documentation is properly completed and maintained for auditing and dispute resolution purposes Enter and update claim data in the Transportation Management System (TMS) to ensure accurate tracking and reporting Maintain detailed records of all claims for reporting, analysis, and oper...