Customer Experience & Escalation Specialist

Job description

Responsive recruiter Benefits: - 401(k) - 401(k) matching - Company parties - Employee discounts - Health insurance - Opportunity for advancement - Paid time off Who We Are: At AlphaGraphics of West Houston, who we are shows up in everything we do. Even our quiet actions speak loudly. We are fueled by Warrior Spirit, guided by Radical Self-Responsibility, grounded in Understanding, and driven by Collaboration. We have the grit and grace to face challenges head-on. When tensions rise, we stay calm, centered, and focused on solutions. We take ownership of our outcomes—the wins, the lessons, and everything in between. Our humor, empathy, and accountability keep us grounded while delivering excellence under pressure. If you thrive in fast-moving environments, enjoy turning tough moments into positive outcomes, and take pride in helping people feel heard and understood—you’ll fit right in here. What You’ll Do: The Customer Experience & Escalation Specialist plays a vital role as the voice and calm center of our operation. You’ll manage customer inquiries, complaints, and service escalations while maintaining professionalism, empathy, and composure. You’ll balance multiple priorities in...