Product Support Manager, Google Health, Fitbit

Job description

Minimum qualifications: - Bachelor’s degree or equivalent practical experience. - 2 years of experience in a technical project management role, customer-facing role at a technology company, or experience with process improvement. - Experience with data analysis using internal metrics or market data. Preferred qualifications: - Certifications in process improvement (e.g. Six Sigma). - 3 years of experience in a technical project management or customer-facing role at a technology company, or experience with process improvement. - Experience working with database technologies (e.g., SQL, NoSQL). - Experience working with hardware devices. - Ability to streamline complex processes and implement workflows designed to increase efficiency. About the job: In gTech Users and Products (gUP), our mission is to advocate for Google’s users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's diverse product ecosystem. Additionally we provide a range of product s...