Monitoring Incident and Event Management Advisory Specialist (Day Shift)

Job description

Overview DecisionPoint is seeking an experienced Monitoring Incident and Event Management Advisory Specialist to join our team supporting the Department of Homeland Security (DHS) Cybersecurity and Infrastructure Security Agency (CISA) Technology Operations Center (TOC) in Arlington, Virginia. This role is largely responsible for providing operational incident and event advisory reports to CISA organization leadership, key stakeholders, and relevant support groups. We are looking to fill a need to have a highly competent and highly motivated individual in this role. This position is fully on-site in Arlington, VA. Duties & Responsibilities: - Lead real-time incident response efforts for high-impact technology disruptions. - Facilitate cross-functional bridge calls and coordinate resolution teams. - Create and send stakeholder communications related to technology incidents. - Assess incident severity, business impact, and root cause using monitoring tools and system logs. - Provide timely, accurate updates to stakeholders and executive leadership - Document incident timelines, actions taken, and resolution outcomes - Ensure compliance with Major incident management policies and proc...