Specialist Customer Service DPC

Job description

This diverse role will be responsible for a variety of commercial services primarily managing the allocated customer portfolio from order to cash cycle with excellent sales and operational planning. Key Responsibilities: - Excellent sales and operational planning capabilities. - Ensure timely and accurate order entry and release of orders for processing. - Deliver the highest level of customer service and respond in a timely and efficient manner to all incoming inquiries. - Review of order book to ensure customer requested delivery is achieved and support order book conversion and OTIF. - Ensure accuracy of product information, stock availability, pricing, terms, routing, and any other specialty handling or services. - Process, coordinate and investigate customer shipment claims or return requests following existing Company procedures. - Cross-functional collaboration with internal departments including Sales, Finance, Logistics, Marketing. - Work towards both independent and team KPI’s to improve business standards, service levels and financial results. Knowledge, Skills and Abilities: - University degree in Business and Administration, Supply Chain or Logistics. - Minimum 1-2 yea...