Banquets - Banquet Captain

Job description

Position Summary The Banquet Captain provides hands-on leadership and guidance to event staff during the setup, execution, and breakdown of events. This role ensures seamless operations, high service standards, and guest satisfaction, contributing to the success of each event and promoting repeat business. Responsibilities include staff supervision, training, coordination of workflows, and assisting management with scheduling and operational planning. Key Responsibilities: Essential Duties 1. Staff Supervision & Training ◦ Assigns tasks and communicates event expectations clearly to staff. ◦ Trains and mentors team members, promoting a culture of service excellence and efficiency. ◦ Maintains in-depth knowledge of all hotel function spaces, equipment usage, and various room setup styles. 2. Event Setup & Execution ◦ Oversees and assists with event setup to ensure accuracy and timeliness. ◦ Verifies that setup and service align with client expectations and hotel standards. ◦ Ensures service areas are fully prepped before guests arrive. 3. Event Scheduling & Planning ◦ Collaborates with management in creating the event work schedule. ◦ Supports event planning activities to ensure sta...