Business Analyst

Job description

Business Analyst Content Strategy, Contentful & Headless CMS We’re looking for an experienced Business Analyst to join our Content Domain team and help shape the next phase of our headless content platform evolution. This is a hybrid strategic and delivery-focused role, combining business analysis, structured content modelling and content system enablement. You’ll help evolve the organisation from a centralised “content gatekeeper” model to a scalable, self-service approach that enables Product, UX and Engineering teams to move faster with greater consistency, confidence and reuse. Working closely with Product, Experience Design, Engineering and Platform teams, you’ll help define scalable, reusable and API-ready content structures that support modern digital experiences across multiple channels and touchpoints. Over the past year, we’ve made significant progress adopting a headless CMS approach using Contentful, enabling structured content reuse across a growing range of digital experiences and channels. As adoption has scaled across teams, several common challenges have emerged: This role has been created to address both immediate delivery needs and the long-term evolution of our...