Technical Services Representative

Job description

Job Summary: The Account Technical Services Representative is responsible for leading and providing technical service and support on polyurethane products and equipment to key accounts within Carlisle Polyurethane Systems. This role requires a considerable amount of travel. The position will ideally be located in the Austin, Texas area. Duties and Responsibilities: - Technical Support & Cross-Functional Coordination - Act as a technical support for both site operations and Carlisle R&D regarding product challenges, quality concerns, or design updates. - Communicate recommended changes to Account Manager on product design, QC standards, or technical requirements that may impact performance, quality, or production timelines. - Develop and implement training, verbally, written and physically in both equipment and application of polyurethane products. - Assist leadership with SOPs and product documentation updated - Other duties as assigned - Equipment, Operations & Quality Control - Monitor equipment performance and ensure repairs, maintenance, and spare parts inventory meet Carlisle’s standards and required timeframes. - Provide support for equipment operations, including troubleshoo...