Service Manager, Türkiye

Job description

We are looking for a Country Field Service Manager who will lead our field service operations across Turkey with a strong commercial acumen, combining technical excellence with customer satisfaction and sales growth. This role goes beyond managing field teams. The Service Manage r will transform the field service department into a key driver of our sales strategy and a direct revenue-generating function, ensuring that operational performance actively supports business growth and customer satisfaction. Our aim is to transform service operations into a profitable and sustainable business model; manage technical service, spare parts, and maintenance contract processes with a strong commercial mindset; ensure operational excellence while increasing customer satisfaction. This role aims to reposition the service department to a strategic profit and growth driver business. Key Responsibilities: Commercial & Financial Management: Take full responsibility for the P&L management of the service department Optimize service profitability and margin structure Develop the spare parts pricing strategy and conduct inventory profitability analyses Grow the Annual Maintenance Contract (AMC) portfoli...