Senior Client Success Manager

Job description

Our Customer Experience organization is looking for a Senior Manager of Client Experience to help ensure we are providing the experience our Customers expect of Navan across business units and the support experience. This individual is a strategic thinker who is comfortable in selling both success and failure, who enjoys developing relationships with cross functional partners, aligning internal and external stakeholders and clients on innovative ways of thinking and working to deliver successful outcomes and partnerships. The primary duty of this position is to ensure that at a Customer level the experience within Customer Experience is meeting or exceeding expectations. This will require working closely with the Global Operations and Service teams, including Customer Care and Quality Assurance teams. This will also require working closely with the Sales and CSM team to ensure they are accurately selling Support during the prospect and implementation process, in addition to correctly following implementation processes and procedures. Additionally, this person will regularly update CSM’s on changes within our organization, by attending CS meetings and events. Setting realistic expec...