Field Service Representative (FSR) (5022) (TS/SCI) (Camp Smith, HI)

Job description

We are seeking a mid-level Field Service Support Engineer to support the Segmented Enterprise Mission Environment (SEME) in a government-provided commercial cloud environment. This role supports a Theater Special Operations Command (TSOC) function aligned to Combatant Command operations and is fully disconnected from the SIE and DoDIN. This position is intended for a well-rounded IT professional with solid hands-on experience across systems, networking, and cloud-enabled environments—capable of operating independently day-to-day while knowing when to escalate. This is not a senior architect role and not entry-level. Responsibilities & Essential Duties: Field & Mission Support: - Serve as a technical expert providing mission-oriented support to SOF users - Act as a primary point of contact for SEME field service support - Provide technical input, coordination, and information sharing across supported teams Systems, Network & Application Support - Provide Tier 1 and Tier 2 SEME administrative support - Diagnose and resolve complex software, hardware, and network issues - Perform root cause analysis and system-level troubleshooting - Collaborate with internal engineering teams or vend...