Admin

Job description

Job DetailsJob Location: Alliston, ON L9R 0E9Position Type: Full Time JOB SUMMARY: The Administrator is responsible for providing administrative support and ensuring efficient day-to-day operations within the organization. Oversees issue resolution with customers and contractors. Receives and resolves telephone and e-mail inquiries using professional customer service skills. KEY RESPONSIBILITIES: Provides support and customer service through phone, portal, email, chat, and text messaging in a timely and accurate manner. Organizes and maintains electronic and physical files, documents, and records, ensuring confidentiality and easy retrieval when needed. Answers, screens and directs telephone calls, maintaining a highly positive attitude in all interfaces. Serves as a customer advocate. Works with internal departments to resolve inquiries while relaying a sense of urgency to ensure customer needs are exceeded. Documents customer interactions and notifies management of any trends. Performs administrative duties related to the IPS program. Handles initial customer issues related to the IPS program. Supports the needs of other team members whenever possible. ROLE QUALIFICATIONS: EDUCAT...