Payment Fraud Prevention Analyst

Job description

Job Description The Payment Fraud Prevention Analyst reports to the Payments Fraud Prevention Supervisor and is responsible for monitoring and evaluating ACH and Zelle activity, as well as supporting additional and emerging payment rails as they are introduced. This role focuses on identifying potential fraud through alert review, investigating unusual transactions, and engaging with clients regarding suspicious activity. This position works closely with internal teams to mitigate risk, support fund-recovery efforts, and ensure timely, accurate handling of fraud-related matte3rs across current and future payment channels. RESPONSIBILITIES: - Review and decision fraud‑related ACH alerts. - Monitor and evaluate incoming ACH activity ensuring timely and appropriate action on potential fraud. - Contact clients to verify unusual or suspicious activity and clearly communicate findings. - Provide daily oversight of Zelle dispute activity by managing fraud‑related alerts and completing required reporting to Early Warning Services. - Handle daily activity related to blocked transactions, make necessary approval decisions, and work with internal staff on items requiring additional informatio...