Senior Product Manager, AI (Customer Agent)

Job description

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny. About the Team: Klaviyo is building the leading autonomous service platform for B2C brands, enabling businesses to deliver always-on, personalized customer experiences powered by AI. The Customer Agent team is at the forefront of this effort, creating intelligent agents that help brands automate support, drive revenue, and engage customers across channels. This team focuses on building the end-to-end AI agent experience — from how brands configure and deploy their agents, to how consumers interact with them across web chat, SMS, RCS, and email. The work spans AI product development, user experience design, and growth, ensuring that complex AI systems are intuitive...