Customer Service Representative

Job description

- Are you passionate about delivering exceptional customer service - Manage service enquiries, bookings, warranty support & customer satisfaction - You will be the first point of contact for our valued Geelong customers - $60K-$65K + Super full time permanent Our Company: At Snowy River Caravans, we pride ourselves on delivering an unforgettable experience to our customers through the prestigious products and exceptional quality we offer. Being a part of a global company, we are experiencing a substantial level of rapid growth as we embark on this journey to become a top leader in the industry. From humble beginnings, we have built a strong and passionate team that supports us in the planning for future development. Key Responsibilities: - Handle customer enquiries via phone, email, and walk-ins - Coordinate service, repair, and warranty bookings - Resolve customer concerns and escalate issues where required - Maintain accurate customer records in Salesforce/SAP C4C - Support warranty reporting and parts usage administration - Identify sales opportunities and refer upgrade enquiries to the Sales Team - Assist in developing FAQ and customer support content What We’re Looking For: Wh...