Head of Contact Centres

Job description

JOB DESCRIPTION: As the leading foodservice provider across the island of Ireland, Sysco’s success is driven by a team of passionate and dedicated individuals who go above and beyond to deliver every day. We don’t just deliver food and drink to our customers. We deliver new thinking, technology and talent to our industry. We deliver opportunities - to ourselves and to our colleagues ensuring that we can all thrive in work and beyond. We are now looking for new talent to join us as we continue to grow, innovate and deliver. Head of Contact Centres We are excited to offer a fantastic opportunity for a Head of Contact Centres . The purpose of the role is to grow our reputation with the customer further, lead a highly engaged team of people and deliver more than your budget profit target. You will lead the Ireland network of contact centres located in Limerick and Belfast to go from Good to Great in the Food Service Industry. Drive a step change in sales and service performance through reviewing and designing performance metrics, developing and coaching of the right capabilities, leveraging existing technology and ensuring the reward for the workforce is consistent, fair and competitiv...