Supervior, DSD Delivery

Job description

Job Description Are You Ready to Make It Happen at Mondelēz International? Join our Mission to Lead the Future of Snacking. Make It Possible. Job Scope & Key Responsibilities: The Supervisor, DSD (Direct Store Delivery) Delivery is a front-line leadership role responsible for the day-to-day tactical execution of branch operations and broader Customer Service & Logistics (CS&L) strategies related to delivery. Core Responsibilities: Daily Management: Manage daily plans, including order/route management, employee performance, and communication with internal/external stakeholders. Driver Engagement: Provide ongoing coaching to delivery drivers, work with customers, and manage standard work processes for the Delivery Pillar. Scheduling & Compliance: Schedule routes, conduct ride-alongs, and ensure compliance with FMCSA Rules and Regulations (Hours of service, DOT breaks, ELD compliance). KPI Management: Drive execution against core KPIs across four main categories: Safety: Promote a safety culture, reduce incident/accident rates, ensure successful roadside inspections, conduct DMS meetings, enforce pre- and post-trip inspections, and conduct safety audits. Service: Ensure delivery effic...