Front Desk Agent

Job description

Benefits: - 401(k) - Free uniforms - Health insurance - Paid time off HUALAPAI PREFERENCE: Position: Front Desk Agent/ Receptionist – Lodge Department: Hualapai Lodge Classification: Non-Exempt Salary Range: NE1 Supervisor: Hotel Manager – Lodge Disclaimer: Position Description is not meant to encompass all aspects of position, other duties may be assigned. Position Summary: Handles daytime and nighttime Lodge accommodation reservations, check-ins and payments. Accepts cash and credit payments and makes change appropriately. Answers all questions concerning Hualapai tourism options and Hualapai history and culture. Ensures outstanding customer service for guests and acts as a Hualapai ambassador. Knowledge and Abilities: 1. Ability to interact with guests and tour groups and provide prompt, outstanding customer service while handling accommodations at the Lodge. 2. Ability to understand questions being asked and provide detailed information regarding tourism options. 3. Ability to handle high cash and credit transactions and follow cash handling policies and procedures. 4. Ability to communicate in a clear, concise manner, even when busy. 5. Ability to work in a team environment, m...