Service BDC Administrator/Call Center Representative

Job description

Dealership: L0029 Lithia Hyundai of Fresno Lithia Hyundai of Fresno: Service BDC Administrator/Call Center Representative Fresno Hyundai is looking for a motivated and customer-focused Service BDC Administrator / Call Center Representative to join our growing team. This role is ideal for someone who enjoys helping customers, multitasking in a fast-paced environment, and providing excellent customer service over the phone and in person. Responsibilities: - Handle inbound and outbound customer calls professionally and efficiently - Schedule service appointments using dealership software - Follow up with customers regarding appointments and service needs - Assist the service department with customer communication and coordination - Perform light administrative duties including filing, scanning, and copying documents - Maintain accurate customer records and appointment information - Provide exceptional customer service and support Qualifications: - Strong communication and customer service skills - Comfortable handling high call volumes - Basic computer and data entry skills - Ability to multitask and stay organized - Previous call center, receptionist, or dealership experience preferr...