Head Client Care Advisor

Job description

Role: Head Client Care Advisor Location: Scarsdale, Alfreton: Contract: Full-time, permanent: At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners. We are proud to offer outstanding care to pets and their owners in Alfreton and surrounding areas. As well as having a central hospital with a referral centre and a dedicated night team, we have several local practices such as Allestree and Langley Mill that are in the heart of their communities, offering first class care at a convenient location for pet owners. How You’ll Make a Difference: As Head of Client Care – North Hub (Alfreton, Langley Mill, Park Farm, Oakwood, Shelton Lock), you will be an operational leader within the business, responsible for leading and managing the Client Care teams across the North Hub. You will ensure the delivery of an efficient, compassionate and high-quality client experience, acting as the principal point of escalation for client-related concerns and complaints Working closely with the South Hub & Hospital Head Client Care A...