Sr Continuous Improvement, ACES (Amazon Customer Excellence System) BR Ops

Job description

As an ACES Process Specialist, you will be the guardian of quality control at Earth's most customer-centric company! More specifically, you will be responsible for the adoption and continuous improvement of Standard Operating Procedures (SOP) at Amazon Logistics, Amazon's last-mile delivery arm, where we deliver smiles to our customers everyday. Key job responsibilities: - Being the Subject Matter Expert (SME) on all operational processes - Leading process integration efforts at our Delivery Stations (DS) - Leading Continuous Improvement initiatives - Owning and managing change on a granular level - Performing audits to ensure continuous SOP adoption and eliminate defects and deviations - Work with teams both Under the Roof (UTR) and On the Road (OTR) to identify opportunities for improvement - Make sure that we are always delivering the best possible service to our customers! A day in the life: You will be working closely with all AMZL teams to offer support and expertise and gain an insight into bottlenecks and opportunities for improvement. Some of these teams include: You will also work with your counterparts in other geographies to benchmark our processes and ensure conformity...